Timothy Hamner Sr

Accomplished Senior Management executive with global experience in business growth objectives while independently managing staff, enterprise systems, procurement, and vendor management inventory VMI. Successfully managed the Information Technology operations department, including support, procurement, security, governance, and real estate. A respected leader with a proven track record of employee engagement, promotion, coaching, and team building.

EXPERIENCE

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• Led multiple projects to integrate Beats into the Apple corporate environment within the first six months after the merger. Within the CST, GNCS, Training, Facilities, and InfoSec areas of operations.
• Improved a customer service experience to the Culver City office with the Learning Center. This produced a steady decline in Helpline Espresso trouble tickets from 113 to 14; approx. 85% decrease in tickets.
• Supervised a team of three IT professionals with a capital/expense budget of 1.2 million for a customer base of 250+ employees and 250,000 customers.
• Delivered an enhanced customer service experience to the Culver City office with the Learning Center. This produced a steady decline in Helpline Espresso trouble tickets from 113 to 14; approx. 85% decrease in tickets.

• Successfully managed multiple projects to integrate Beats into the Apple corporate environment within the first six months after the merger. Within the CST, GNCS, Training, Facilities, and InfoSec areas of operations.
• Delivered an enhanced customer service experience to the Culver City office with the Learning Center. This produced a steady decline in Helpline Espresso trouble tickets from 113 to 14; approx. 85% decrease in tickets.
• Co-managed the office space build-out to accommodate rapidly growing staff from 75 to over 250, including temporary employees. Managed expanding the d-mark installation, additional cabling, Wi-Fi, and networking equipment. The result of this move reduced monthly rental fees by 50%.
• Designed a cross-platform deployment system using DeployStudio, DeepFreeze, and Acronis True Image to rapidly onboard new hires. This system was used for Mac OS, Windows, and dual-boot systems for over 200+ employees. This implementation resulted in systems going from 5-hour provision to 1-hour setup times.

EDUCATION & CERTIFICATION

• Q4. 2022 – Bachelor of Science focus Management – Central State University
• Q4. 2022 – Certified Apple Teacher – Apple.com
• Q4. 2022 – Certified Lean Six Sigma White Belt – Udemy.com
• Q4. 2009 – A+ IT Technician – CompTIA.org
• Q4. 2009 – Certified Technical Teacher+ – CompTIA.org
• Q4. 2009 – Network+ – CompTIA.org
• Q2. 1996 – Associate In Arts – Diablo Valley College

SKILLS

Professional Skills: Project Management, Portfolio Management, Budgeting and Forecasting, IT Strategic planning, Mentoring, Coaching, & Training teams, Systems Implementation, Vendor management, Cloud Services management, Procurement, and Helpdesk Services.

Technical Skills: Mac OS X thru macOS 10.x-13.x; Windows 7, 8, and 10; Android, Apple iOS, Windows Server 2008, and 2012; Windows Terminal Services, Atlassian JIRA & Confluence, G Suite Enterprise, Meraki Admin, Python, Asana admin, Monday.com, Automox, Crowdstrike, Dropbox, Slack admin, Brivo, JumpCloud

PROFESSIONAL DEVELOPMENT

Google Project Management Course – Project managers mindset, reviewing the tips, techniques, and process that makes project stay on course within budgetary constraints. Building consensus through team collaboration.

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